Ameera Gems

Privacy Policy

At Ameera Gems, your privacy is extremely important to us. We are committed to safeguarding your personal information and maintaining your trust. This Privacy Policy explains how we collect, use, and protect your data when you visit our website or purchase from us, in accordance with international privacy standards such as the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and UAE Data Protection Law.

1. Introduction

This Privacy Policy applies to all visitors and customers of www.ameeragems.com. By using our website, you consent to the data practices described in this document.

2. Information We Collect

We collect both personal and non-personal data for business, legal, and customer service purposes, including:

  • Personal Details: Name, contact number, email address, billing and shipping addresses.
  • Payment Information: Card or transaction details processed through secure payment gateways.
  • Account Data: Username, password, and saved preferences for registered users.
  • Communications: Messages, emails, or inquiries you send to us.
  • Technical Information: IP address, browser type, operating system, device information, and browsing activity.
  • Marketing Preferences: Choices about receiving offers and promotional materials.

3. How We Use Your Information

  • To process, fulfill, and deliver your orders safely.
  • To provide customer support and handle inquiries.
  • To improve our website, services, and customer experience.
  • To send updates, promotions, or newsletters (with your consent).
  • To prevent fraudulent activities and secure our transactions.
  • To comply with applicable laws, taxes, and customs regulations.

4. Legal Basis for Processing (GDPR)

  • Consent — for marketing communications and subscriptions.
  • Contractual necessity — to deliver purchased products or services.
  • Legal obligation — for taxation, invoicing, and anti-fraud purposes.
  • Legitimate interests — for analytics, product improvement, and security monitoring.

5. Data Security

We implement strict technical and organizational security measures, including SSL encryption, PCI-DSS compliant gateways, secure hosting, and limited access to personal data. While no system is completely secure, we take every precaution to safeguard your information.

6. Cookies & Tracking

We use cookies to enhance your browsing experience, analyze site performance, and remember your preferences. You can manage or disable cookies in your browser settings. Some website features may not function correctly without cookies enabled.

7. Analytics & Advertising

We may use analytics tools such as Google Analytics and Facebook Pixel to understand customer behavior. These tools collect aggregated, anonymous data to help us optimize our marketing and performance. You can opt out anytime via your browser’s ad settings.

8. Sharing of Information

We do not sell or rent personal information. However, we may share data with trusted partners to operate our business efficiently:

  • Payment processors for secure transactions.
  • Shipping carriers for order deliveries.
  • Email or SMS service providers for notifications.
  • Legal authorities if required by law.

9. International Data Transfers

Your data may be transferred and processed in countries outside your residence (such as Sri Lanka or the UAE). We ensure these transfers comply with global privacy and security requirements.

10. Data Retention

We retain personal data as long as necessary to fulfill the purposes for which it was collected and to meet our legal obligations. Transaction data is typically stored for 7 years under accounting standards.

11. Your Rights

  • Request access, correction, or deletion of your data.
  • Withdraw consent to marketing emails.
  • Request data portability to another provider.
  • File a complaint with your local data protection authority.

12. Children’s Privacy

Our services are intended for adults over 18. We do not knowingly collect data from minors. If such data is inadvertently collected, it will be deleted immediately upon request.

13. External Links

Our site may link to third-party websites or certification labs. We are not responsible for their content or data protection practices. Please review their privacy policies before sharing any personal data.

14. Policy Updates

We may update this Privacy Policy periodically. Any significant changes will be posted on this page with the updated date.

15. Contact Us

If you have questions about our Privacy Policy or need assistance with your personal data, contact our Data Protection Officer:

Email: privacy@ameeragems.com
Phone: +94 7X XXX XXXX
Address: Ameera Gems, UAE

Last updated: November 2025