FAQs

Frequently Asked Questions

Have questions about our gemstones or orders? Find quick answers below.

You can place an order through our website, by contacting us directly on WhatsApp, or by visiting our store. After selecting a gemstone, our team will verify availability, share additional photos or a live video if needed, and guide you through secure payment options and shipping arrangements. Every order is reviewed personally to ensure accuracy and customer satisfaction.

Yes, we provide fully personalized jewelry design services, including rings, pendants, earrings, and bracelets. Our designers work closely with you to understand your style, metal preference, gemstone choice, and budget. You will receive design previews before crafting begins, and each piece is made with precision by skilled artisans.

Absolutely. All our gemstones are certified by recognized gemological laboratories such as GIA, GRS, GIC, or accredited Sri Lankan labs. Each certificate confirms authenticity, natural origin, any treatments, and gemstone characteristics such as weight, clarity, color, and cut.

Yes, we ship to almost all countries worldwide using trusted courier partners such as DHL, FedEx, and Aramex. Delivery typically takes 7–14 business days depending on your region. All packages are securely packed and include tracking details. Insurance is available upon request.

Yes, returns are accepted within 14 days for eligible items in original condition, unused, and with all certifications. Please note: Refunds are processed at 90% of the purchase value to cover handling, inspection, and restocking costs. Custom-made jewelry, resized items, and personalized orders are not eligible for return.

Yes. With every purchase, we provide detailed care instructions on how to clean, store, and protect your gemstone. You’ll learn safe cleaning methods, how to avoid exposure to chemicals, and how to maintain long-term brilliance through proper storage and occasional professional polishing.

Every gemstone is photographed under natural lighting to capture true color and clarity. We also provide additional pictures, 360° videos, and even live video calls upon request. We do not use filters or heavy edits, ensuring the gemstone appears exactly as shown.

Yes, clients are welcome to visit our showroom for personal viewing. To provide the best service, visits are arranged by appointment so we can prepare the gemstones you want to view and offer a fully guided experience.

Delivery usually takes 7–14 business days, but this depends on your region and customs clearance. You will receive a tracking number immediately after dispatch, and our team is always available to assist with any shipping inquiries.

Yes — whether you're choosing a stone for investment, jewelry, gifting, or spiritual/astrological use, our experts will recommend the best options based on color, clarity, purpose, and your budget. We also help compare alternative gemstones to find the best value for your needs.

We accept bank transfers (local & international), online payment gateways, credit/debit cards (where available), and cash for in-store purchases. All transactions are processed securely and receipts are provided for every payment.

Yes, if your purchase is for astrological or spiritual reasons, we can guide you on choosing the correct gemstone based on birth details, zodiac sign, or astrologer recommendations. We ensure the gemstone meets purity, color, and natural-origin standards required for astrological use.

No. We maintain strict color accuracy standards. Photos are taken under natural lighting conditions and only minimal exposure adjustments may be made. We do not digitally enhance colors or clarity — what you see in photos and videos is exactly what you will receive.

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